Level 2 Assistants
Your next level in AI-Powered Customer Support
What Level 2 Assistants Will NOT Do
They do not replace your staff or make final decisions
They do not sign, approve, or commit your business to anything
They do not process payments or handle sensitive financial actions
They do not access systems or data without explicit permission
They do not guess—if they’re unsure, they escalate to a human
They do not share or reuse data across clients
Handles multi-step conversations with context
Completes structured tasks (scheduling, research, document prep)
Pulls answers from approved internal sources (not guesses)
Collects only what’s needed (name, email, phone—when appropriate)
Escalates to a human when review or approval is required
Runs 24/7 while staying inside strict boundaries